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Insights
Pricing Adoption, Now With a Clearer Analytical Journey
As we've continued updating our standard dashboard templates using the enhanced dashboard building user interface, we've been looking not just at how each dashboard looks, but at how clearly it guides you through an analysis.
That led us to revisit the existing Price Adoption Report. The underlying purpose hasn't fundamentally changed, but there was a clear opportunity to make the analysis easier to follow and provide a more structured way to move from overall pricing adoption into the properties, periods, and override behaviour that warrant further attention.
What's Changed
The Pricing Adoption & Override Diagnostics dashboard now guides you through four connected areas of analysis:
- Adoption Overviewfocuses on overall Acceptance Rate and Override Rate, supported by the recent Update Month trend and update volume.
- Portfolio Adoptionhelps you compare adoption across properties and identify where acceptance is strongest or override behaviour is most pronounced.
- Override Patternshelps you understand when overrides are happening, which stay periods they affect, and how behaviour differs across lead time.
- User Diagnosticshelps you understand how attributable override activity is distributed across users and properties, including the distinction between System and PMS overrides.
We've also introduced more flexible timeframe analysis, revised visualisations, clearer section descriptions, and supporting guidance so the dashboard follows a more deliberate analytical path.
Why It Matters
Our goal with standard dashboards is to give you a clear analytical journey, rather than simply a collection of charts.
The refreshed dashboard now starts with the overarching question of how consistently pricing recommendations are being adopted and progressively breaks it down: understand the overall trend, identify which properties stand out, explore when and where overrides are occurring, and then investigate whether that behaviour is concentrated among particular users, properties, or combinations of both.
This makes it easier to move from a high-level adoption signal into the specific areas that deserve further investigation, while preserving the core purpose of the original report.
How to Get Started
- Start with Adoption Overviewto understand the overall pricing adoption trend.
- Use Portfolio Adoptionto identify the properties showing the strongest adoption or highest override rates.
- Continue to Override Patternsto explore the update-period, stay-period, and lead-time dimensions behind those exceptions.
- Use User Diagnosticswhen you want to understand how attributable override activity is distributed across users and properties.
You can access the updated Pricing Adoption & Override Diagnostics dashboard using the same link as the previous Price Adoption Report.
If you have any questions or want help exploring the updated report, click the
?
icon at the bottom of the left-hand menu. We're happy to help.
Your owner pack or month-end report already exists in Excel, built with the exact layout, formatting, and inputs your property needs. Every period, you pull the latest numbers from Insights, paste them in, and rebuild the parts that changed. You can now bring that same file into an Insights workbook as a spreadsheet tab, keep it exactly as formatted, and connect the sheets that came from Insights to your live queries, so you only paste in what still needs it.
What's New
- Spreadsheet tabs are now available inside any Insights workbook, alongside your existing query and dashboard tabs, and support importing your existing Excel files with layout, formatting, and formulas preserved
- Connect any sheet to a workbook query as a protected, auto-updating sheet: once it's hooked up, that sheet refreshes on its own whenever the query does
- Reference connected data across sheets using standard formulas and cell references, like ='''Segment Performance'''!B2or=XLOOKUP(...)
- Keep your custom inputs exactly as they are: commission rates, rate assumptions, owner targets, or any other figure your template needs you to enter by hand
- Full formatting control: currency, percentages, conditional formatting, merged cells, borders, so the report looks the way it always has
- Display a spreadsheet tab on a dashboard, read-only by default, with the option to unlock specific cells so viewers can adjust an input and see the result update live
- Export the full spreadsheet to XLSX, formatting and formulas intact, whenever you need to distribute it outside Insights
- Want to lock in a set of values at a point in time instead of letting them keep updating? Copy and paste the tab, the same way you would in Excel. That copy stays frozen while your live sheet keeps moving forward
Why It Matters
This isn't about building new reports from scratch. It's about the report or tracker you already have, the one with the layout your GM or owners expect, the inputs your property has always tracked by hand. Bring it in as-is, connect the pieces that came from Insights to live queries, and stop re-pasting them every period. Anything you still want to enter manually, you still can, exactly as before, just less of it.
A Note on Limitations
Data you type or paste into a spreadsheet tab lives only within that tab. It can't be queried or referenced elsewhere in Insights, and it doesn't feed back into other dashboards or query tabs. Spreadsheet tabs also don't support in-sheet pivot tables or charts. For those, build in a query tab and reference the results.
For full details, including how to connect queries, use formulas, and configure dashboard behavior, read our help desk article: Spreadsheet Tabs in Insights
If you have any questions or want help exploring this, click the
?
icon at the bottom of the left-hand menu. We'''re happy to help.
improved
Insights
View Dashboards and Workbooks in Full Screen
You're about to walk a stakeholder through a dashboard in a meeting, and you want the story to be the only thing on screen. You can now expand any dashboard or workbook to full screen, hiding your browser chrome and the side navigation panel so there's nothing between your audience and the data.
What's New
- Go to View > Full Screenon any dashboard to present it without browser or navigation clutter, ideal for walking stakeholders through results live
- Go to View > Full Screenon any workbook, whether you're viewing it or editing it, to reclaim screen space while building queries
- In workbook edit mode, full screen gives you the most room to work with fields, calculations, and visualization settings side by side
A Note on Current Limitations
Full screen isn't yet available while editing a dashboard, only while viewing one. It's fully supported for both viewing and editing workbooks.
- Open a dashboard or workbook
- Click Viewin the top menu
- Select Full Screen
If you have any questions or want help exploring this, click the
?
icon at the bottom of the left-hand menu. We're happy to help.
improved
new
Insights
STR Benchmarking, Now With a Clearer Analytical Journey
As we've continued updating our standard dashboard templates using the enhanced dashboard building user interface, we've been looking not just at how each dashboard looks, but at how clearly it guides you through an analysis.
That led us to revisit the existing STR report. The underlying analysis hasn't fundamentally changed, but there was a clear opportunity to give the different types of STR benchmarking their own purpose and make it easier to move from a high-level question into the areas that need attention.
What's Changed
STR benchmarking is now split into two dedicated reports:
- STR Performance Benchmarking Report focuses on your property's competitive performance across Occupancy, ADR, and RevPAR using MPI, ARI, and RGI. From the overall position, you can explore which macro segments and stay periods are contributing most to performance.
- STR Total Revenue Benchmarking Report focuses on total revenue per occupied room using TrevPOR Index. It helps you understand which revenue departments are driving your position, whether changes are coming from your property or the competitive set, how your revenue mix compares with the market, and which stay periods warrant a closer look.
We've also revised several queries, visualisations, section descriptions, and supporting guidance so each report follows a more deliberate analytical path.
Why It Matters
Our goal with standard dashboards is to give you a clear analytical journey, rather than simply a collection of charts.
Each report now starts with an overarching business question and progressively breaks it down: establish the overall position, identify the important exceptions, understand what changed, and then narrow the analysis to the periods or areas that deserve further investigation.
Separating the two STR reports allows each dashboard to stay focused on the question it is designed to answer, while making it clearer where to go next as your analysis develops.
How to Get Started
- Use STR Performance Benchmarking Report when you want to understand competitive Occupancy, ADR, and RevPAR performance.
- Use STR Total Revenue Benchmarking Report when you want to understand how your total revenue generation compares with the competitive set and which revenue departments are shaping that position.
If you have any questions or want help exploring the updated reports, click the
?
icon at the bottom of the left-hand menu. We're happy to help.
improved
Insights
Help the AI Agent Find the Right Dashboard First
Before you ask the AI Agent to build something new, it's worth asking a different question first: do we already have a dashboard for this? Now you can ask the Agent directly, describe the business question or analysis you're after, and it will search your existing dashboards and workbooks to see if a strong answer already exists.
What's New
You can now ask the AI Agent whether a dashboard or workbook already covers what you're looking for, in your own words, describing the business question or the kind of analysis you need. This happens in the Agent's chat, not the global search bar, so you can go back and forth: refine what you're asking, add detail, or clarify if the first result isn't quite it. The Agent searches your existing content and, if a strong match exists, surfaces it directly. Click through and you're taken straight into the dashboard, no rebuilding required.
This ranking looks at several signals to decide what's relevant:
- Dashboard name
- Tile titles
- Dashboard and tile descriptions
- Folder name
- Who created it
- How recently it was updated
A Note on How This Differs From Search
This is separate from the global Search bar at the top of Insights, which is still the fastest way to jump straight to a dashboard when you already know roughly what you're looking for. Asking the Agent is a different, more conversational way to discover content: you describe a business question rather than a title or filter, and you can go back and forth with the Agent if the first answer isn't quite right.
Why It Matters
This is a two-way opportunity. The same details that make a dashboard easy for a colleague to find, like a clear title, a description of what it covers, and well-labeled tiles, are exactly what the Agent uses to find it too. The Agent is, in effect, another user searching your library. If you've made a dashboard easy for a person to find, you've already made it easy for the Agent to find as well.
How to Get Started
If you build or maintain dashboards, a few small habits go a long way toward making your work discoverable when a teammate asks the Agent to find it:
- Give dashboards and tiles clear, descriptive titles that reflect what they actually answer
- Add a description to the dashboard, and to individual tiles where helpful, either written by you or accepted from the AI-generated suggestion
- Keep dashboards in well-named folders
The more of these you put in place, the more likely your existing work gets surfaced instead of duplicated.
For a closer look at how to structure descriptions and titles well, read our help desk article: Making Your Dashboards Discoverable to the AI Agent
If you have any questions or want help exploring this, click the
?
icon at the bottom of the left-hand menu. We're happy to help.
improved
new
Insights
A Better Way to Build Dashboards in Insights
We've rebuilt how dashboards work in Insights, from the ground up. It's a more capable way to build: more control over how your dashboard looks, and more structure to keep it organized as it grows.
At the core of this is a simple idea: every tile now lives inside a named section, called a container, instead of floating loose on the page. Think of it less like placing tiles on a canvas and more like designing a layout: sections you can size, align, and rearrange as deliberately as a page in a document.
That structure is what makes the rest of this update possible, including filters that live exactly where they're needed and dashboards that stay organized and responsive as you add pages, filters, and interactivity.
What's New
- Real control over tile sizing and alignment. Tiles inside a section size and line up together automatically, and full drag-and-drop resizing gives you precise control over layout, whether you're arranging one section or the whole page.
- Filters live where they're used. Global filters like property and date range stay pinned at the top as you scroll. Filters that only affect one part of a dashboard sit right next to that section, so it's always obvious what controls what.
- Page navigation for long dashboards. Distinct topics now get their own tab instead of an endless scroll, so you move through a dashboard with a clear sense of where you are and what's next.
See It in Action
The Detailed Performance Report, Detailed Lead Time Dashboard, Pick-up Overview Dashboard, Daily Report, Forecast Accuracy Report, and User Forecast Accuracy Report are live now with the full updated experience. More dashboards are getting the same treatment in the coming weeks.
A Note on This Update
Existing dashboards keep working exactly as they did. Nothing breaks, and no action is required on your part. If you want to restructure a custom dashboard to take advantage of the new layout yourself, simply click on File > Upgrade Layout to begin.
For full details, read our help desk articles:
If you have any questions or want help exploring this, click the
?
icon at the bottom of the left-hand menu. We're happy to help.
See How Your Pick-up Compares to the Comp Set
Your occupancy for a future stay date is building well, and you want to know whether that pace is likely to hold. Pick-up is now available in Demand360, showing how bookings are accumulating for your property and your comp set at each stage of the booking window, from four-plus weeks out through the final week.
What's New

- Pick-up Period filter:filter to 1-week, 2-week, 3-week, or 1-month windows, plus a "picked up more than 4 weeks ago" view, to see exactly how much demand landed in each stretch of the booking window
- Booking distribution:a bar chart showing where booking concentration falls between your property and your comp set
- Occupancy Index, year over year:this year's Occupancy Index alongside the percentage change from last year
- Market share with Occupancy Index overlay:your share of market bookings at each pick-up window, layered with your Occupancy Index position
- Daily Pick-up Outlook:a table view of day-by-day pick-up, with variance flagged for a fast scan
- Channel and segment small multiples:break pick-up out by channel or segment to see which are driving early demand versus late demand
Why It Matters
This is the final piece of Demand360 in Insights. Occupancy, ADR, and RevPAR show where you stand today. Lead Time shows when bookings are landing. Same Time Last Year shows how this year compares to last. Pick-up ties them together: how demand is building, so you can read momentum before it shows up in your numbers.
How to Get Started
- Open the Benchmarking (Demand360) Pick-up topic
- Pull one of the sample queries into a workbook or dashboard
- Use the Pick-up Period filter to zoom into a specific window
A Note on Pick-up
Data refreshes about twice a week, so pick-up comparisons use the most recent available date rather than a fixed daily interval. For a full breakdown of what's included, see our help desk article: Benchmarking (Demand360) Pick-up Topic. For more on how Demand360 data works and common questions, see FAQ: Demand360 Data in Insights.
If you have any questions or want help exploring this, click the
?
icon at the bottom of the left-hand menu. We're happy to help.
improved
Calendar
✏️ Price Settings - Update Min/Max Selectively
Setting Min/Max on your Season and Event Price Settings just got more flexible! You could already define Min/Max by day of the week and by inventory group. Now you can apply it selectively, only where a day or group needs a different value, instead of having to provide a minimum and maximum everywhere.
💡 What's New
- Selective Min/Max by day of week- set a Min/Max for just the days that need it, for example only Friday and Saturday during a Season, and the rest stay at their inherited value, your Season if one applies to those dates, otherwise your Default.
- Selective Min/Max by inventory group- apply a Min/Max to specific inventory groups only, rather than every group on the property.
🔄 What's Changing
Untouched fields now stay in sync automatically
-Season and Event Min/Max fields show their effective value in a lighter font, so you can see at a glance what's inherited versus what you have explicitly set. Leave a field untouched and it keeps tracking your current Default or Season automatically, instead of locking in a static copy of it. If you update your Default later, it flows through without needing to edit each Season or Event individually. Learn more about Price Settings here.
Questions or feedback? We'd love to hear from you! Click Help at the bottom of your left-hand navigation menu to reach us via chat 💬
new
Insights
Calendar
🗓️ Calendar - Create Events on Insights-Only Properties
You can now create Calendar Events directly from the Calendar, whether it's a conference, an airport closure or a major concert.
💡 What's New
- Create Events straight from the Calendar- add an Event from Create New in the Calendar screen. Just fill in the title, date range, and category.
- Work across your portfolio- manage several Insights-only properties in one group? Use Multi-Property to create the same Event across multiple properties at once.

🎯 Why this matters
- Forecast accuracy- FLYR clusters your Event with similar categories and characteristics, like other conferences, local events, etc., so the forecast reflects what actually happens on days like this one instead of defaulting to an average day. For more on how FLYR clusters events for forecasting, see AI Forecasting In Depth.
- Benchmark performance in Insights- once saved, your Event becomes available as context in Insights, so instead of guessing whether this year's event outperformed last year's, you can pull up the comparison directly.
📚 Please check out a few, key knowledge center articles to learn more!
Questions or feedback? We'd love to hear from you! Click Help at the bottom of your left-hand navigation menu to reach us via chat 💬
improved
Group Quotation
Groups - Know Exactly Where Profit Breaks Even
Group breakeven now factors in profit, not just revenue.
A strong ancillary contribution can make a group profitable well before it breaks even on revenue. The new
Breakeven - Profit Based
KPI reflects that directly, giving you a clearer read on how much room you actually have to negotiate, so you know when to hold firm on rate and when ancillary contribution already covers the gap.💡 What's New
Breakeven - Profit Based
- a new KPI showing the room rate at which a group's total incremental profit turns positive, based on displaced accommodation profit, displaced ancillary profit, and the group's own ancillary profit. 
📚 Check out a few, key knowledge center articles to learn more!
Questions or feedback? We'd love to hear from you! Click Help at the bottom of your left-hand navigation menu to reach us via chat 💬
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