New Dimensions: Arrival Date & Departure Date

You can now use

Arrival Date

and

Departure Date

in both the Bookings and Pick-up topics in

Insights

These new dimensions make it easier to analyze booking behavior based on when guests check in or check out, helping you better understand booking and stay patterns over time.

What’s New

Arrival Date

— Represents the calendar date on which a guest checks in. Use this when analyzing arrivals rather than nights stayed.

In the Bookings topic
: helps review on-the-books or historical arrivals for any date.
In the Pick-up topic
: allows you to analyze reservations created, cancelled, or updated for guests arriving on a specific date.

Departure Date

— Represents the calendar date on which a guest checks out and the stay ends. Use this to analyze departures, property turnover, or end-of-stay patterns.

Available in both
Bookings
and
Pick-up
and can be used with Units to see how many departures are occurring on a specific day, or to list the bookings that are checking out on that date.

How to Use Arrival and Departure Dates

Use

Arrival Date

when you want to understand when guests arrive. For example, which days of the week are driving the most check-ins, what types of bookings are arriving on certain days, or how booking activity for future arrivals is shaping up.

In the
Bookings
topic, pair
Arrival Date
with the
Arrivals
measure to see all check-ins for the selected date or date range. This includes Day Use bookings and ensures each stay is counted once, on the day it begins.
In the
Pick-up
topic,
Arrival Date
helps you analyze booking activity that affects future arrival days. For instance, “How many bookings were created this week for guests arriving next month?” or “Which future arrival dates saw the most cancellations yesterday?”

Use

Departure Date

when your focus is on check-outs and turnover.

In both
Bookings
and
Pick-up
, use
Departure Date
with
Units
to see how many bookings are checking out on each day, or to view the specific reservations departing during a given period.
While Units represents total room nights, when combined with Departure Date it effectively acts as a
departures count
, reflecting all stays ending on that date.

Together, these fields let you move beyond just stay-night analysis (via Stay Date) to better understand arrival patterns, departure patterns, and the timing of booking activity that influences both.

Why This Matters

These additions make it easier to:

Review arrivals and departures by date to better understand how bookings flow through the calendar.
Analyze booking or pick-up patterns tied to specific arrival or departure days, helping identify when demand shifts or cancellations occur.
See each booking in full context, as you would in the PMS, complete with its arrival and departure information.

This enhancement was shaped by customer feedback from users who wanted a more complete picture of booking behavior in Insights.

As always, we’d love your feedback! If you have any questions or suggestions, please reach out through via chat by clicking on the "?" icon in the lower left hand corner of the page.