Upgrades and downgrades happen every day — sometimes they’re paid, sometimes they’re complimentary, and sometimes they’re just an operational necessity. Until now, it’s been hard to measure the impact.
That changes with the new
Booked vs. Stayed Upgrade
analysis in Insights. It gives you clear visibility into when a guest’s stayed inventory differs from what they originally booked, and whether that change was paid or complimentary, so you can finally see how upgrades are being used across your business and where more value can be captured.What's New
This release introduces the new
Booked vs. Stayed
topic, along with three new dashboards and reports: - Upgrade Performance & Trends Overview Dashboard
- Upgrade Impact & Revenue Potential Dashboard
- Inventory Change Report
What You Can Do Now
Track Upgrade Activity Across Your Business
See how often upgrades happen, what percentage are complimentary vs. paid, and how patterns vary across your portfolio.
Questions you can answer:
- "What percentage of my upgrades last month were complimentary vs. paid?"
- "How does upgrade frequency compare across my properties over the last 90 days?"
Quantify the Revenue Impact
Understand both what you're earning from paid upgrades and what you're leaving on the table with complimentary ones.
Questions you can answer:
- "How much revenue did we generate from paid upgrades in the last 30 days?"
- "How much revenue are we leaving on the table by giving away complimentary upgrades?"
- "What is the net monetary impact of our upgrade strategy—are we making or losing money?"
Understand Where Upgrades Are Coming From
Break down upgrade behavior by booking source, segment, account, and room category to uncover patterns and opportunities.
Questions you can answer:
- "Are OTA guests more likely to receive complimentary upgrades than direct bookers?"
- "Which room upgrade paths have the highest monetization potential?"
- "Which properties have the highest complimentary upgrade rates?"
Measure the Bottom Line
See whether your upgrade activity is adding to or subtracting from total revenue, and how effectively you're recovering potential displacement through paid upgrades.
Questions you can answer:
- "How effectively are we recovering the revenue we lose from complimentary upgrades through paid upgrade fees?"
Why It Matters
For years, upgrades have been largely obscurred in revenue analysis. This release transforms them into a measurable, manageable revenue lever:
- ✅ Capture immediate revenue by identifying and monetizing high-value upgrade paths
- ✅ Protect future revenue by addressing risky inventory situations before guests arrive
- ✅ Drive operational consistency by spotting and correcting differences across your portfolio
- ✅ Make confident decisions backed by data, not guesswork
Data Considerations
- For bookings with many units under a single ID (such as hostels or large groups), the exact upgrade path may not always be shown. In those cases, you’ll still see upgrades and whether these were complimentary or paid.
- Only confirmed bookings are included; optional or tentative reservations are filtered out.
- As we need the full booking history, this analysis is only available from the date of onboarding with FLYR Hospitality.
Getting Started
- Learn the details:Visit our help articles for complete documentation on the Booked vs. Stayed data set.
- Access the new analysis:Navigate to the Booked vs. Stayed topic in Insights to access the complete data set.
- Explore pre-built views:Open the Upgrade Performance & Trends Overview dashboard for an immediate view of your upgrade activity and opportunities or the Upgrade Impact & Revenue Potential dashboard to start assessing critical displacement dates.
- Use AI to dive deeper:Use the AI Query Helper when building custom tiles, or ask questions directly in AI Chat with any of the sample questions above.
Recommended first steps:
- "What percentage of my upgrades were complimentary vs. paid in the last 30 days?"
- "What complimentary upgrades are already on the books for dates at or above 100% occupancy?"
- "Which upgrade paths have the highest revenue potential?"
Share Your Feedback
We built this directly from your requests, and we want to make sure it's delivering what you need.
Share your thoughts anytime via the in-app chat — we're listening, and we'll keep building based on what matters most to you.
Ready to see what upgrades are really costing (or earning) you?
*Head to Insights and explore Booked vs. Stayed today.*